Cranford Perfumes – Shipping Policy

Order Processing

• Orders are processed within 24 hours after payment or order confirmation.
  
  
• Orders placed on weekends or public holidays will be processed on the next business day.
  
  
• Once your order has been dispatched from our warehouse, you will receive a shipping confirmation.
  
  

Shipping & Delivery Time

• Estimated Delivery Time: 1–2 business days across Dubai, Abu Dhabi, and the rest of the UAE.
  
  
• Delivery times may vary slightly depending on your exact location or courier schedules.
  
  

Shipping Charges & Free Delivery

• Free UAE Shipping: Applies on orders above AED 100 (or AED 200 during specific seasonal promotions).
  
  
• Standard shipping fees for orders under the threshold will be calculated and clearly displayed in AED at checkout.
  
  

Order Cancellation

• Orders can be canceled before they leave our warehouse by contacting our customer service team.
  
  
• Once an order has been dispatched, it can no longer be canceled.
  
  

Payment & Delivery Information

• Cash on Delivery (COD): Card payments are not accepted at the door for COD orders. Please ensure exact cash is available for the courier upon delivery.
  
  
• Address Accuracy: Please provide a complete address and a reachable UAE mobile number to prevent delivery delays or failed attempts.
  
  

Damaged or Incorrect Items

• Report the issue to our customer service team via WhatsApp or email on the day of delivery or within 48 hours.
  
  
• Please provide your order number alongside clear images of the damaged product and package invoice.
  
  
• Do not dispose of any damaged items or original packaging until our support team verifies your request.
  
  

Contact Us

• Phone / WhatsApp: +971 54 525 4600
  
  
• Store Branches: Al Manal Center & Sabkha (near Grand Sina Hotel), Dubai, UAE
  
  
• Website: cranfordperfumes.com