Frequently Asked Questions
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๐๐จ๐ฐ ๐ฅ๐จ๐ง๐ ๐ข๐ฌ ๐ญ๐ก๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ ๐ญ๐ข๐ฆ๐?
Delivery time is usually takes 2- 3 days after we have received your order. If your order has been delayed for more than one week please contact on our customer care number.
๐๐ก๐ข๐๐ก ๐๐จ๐ฎ๐ง๐ญ๐ซ๐ข๐๐ฌ ๐๐จ ๐ฒ๐จ๐ฎ ๐๐๐ฅ๐ข๐ฏ๐๐ซ ๐ญ๐จ?
We are currently only deliver to and within United Arab Emirates
๐๐ก๐๐ญ ๐๐ซ๐ ๐ฆ๐ฒ ๐ฉ๐๐ฒ๐ฆ๐๐ง๐ญ ๐จ๐ฉ๐ญ๐ข๐จ๐ง๐ฌ?
Cash upon delivery and online payment methods are available on our website.
๐๐ก๐๐ญ ๐ก๐๐ฉ๐ฉ๐๐ง๐ฌ ๐ญ๐จ ๐๐๐ฆ๐๐ ๐๐ ๐ข๐ญ๐๐ฆ๐ฌ ?
Please report any damages within a reasonable timescale to our customer service team. You can reach us over email or WhatsApp with attached images of the damaged units. Also, please do not dispose any item(s) until you have a response from our side
๐๐ก๐๐ญ ๐ข๐ ๐ ๐ซ๐๐๐๐ข๐ฏ๐ ๐ ๐ฐ๐ซ๐จ๐ง๐ ๐ข๐ญ๐๐ฆ?
Please report to our customer service team. You can reach us over email or WhatsApp on the day of delivery of the goods. Kindly send us the image of the item received against the invoice item. You can email or WhatsApp the image of the wrong item to the customer service team so the right item can be shipped out without any delay.
๐๐ก๐๐ญ ๐ข๐ ๐ ๐ฐ๐๐ง๐ญ ๐ญ๐จ ๐๐๐ง๐๐๐ฅ ๐ฆ๐ฒ ๐จ๐ซ๐๐๐ซ?
CRANFORD prides itself on the timely delivery of your beauty products and so long as the shipment has not left our warehouse, the order may be canceled. Cancellations can be completed by contacting our Customer Service team via emailing. If the shipment has already left our warehouse, we wonโt be able to cancel the order.
๐๐ก๐๐ญ ๐ข๐ ๐ ๐๐จ๐งโ๐ญ ๐ฅ๐ข๐ค๐ ๐ญ๐ก๐ ๐ฉ๐๐ซ๐๐ฎ๐ฆ๐ ๐ ๐ฉ๐ฎ๐ซ๐๐ก๐๐ฌ๐๐? ๐๐๐ง ๐ ๐ซ๐๐ญ๐ฎ๐ซ๐ง ๐ข๐ญ?
No, once the product is opened, we do not take returns.
๐๐จ ๐ฒ๐จ๐ฎ ๐๐๐๐๐ฉ๐ญ ๐๐๐ซ๐ ๐ฉ๐๐ฒ๐ฆ๐๐ง๐ญ๐ฌ ๐ข๐ ๐ ๐๐ก๐จ๐จ๐ฌ๐ ๐๐๐ฌ๐ก ๐จ๐ง ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ?
No, we do not take card payments if you have opted for cash on delivery. The payment needs to be done in cash.
๐๐๐ง ๐ ๐ฉ๐ฅ๐๐๐ ๐ฆ๐ฒ ๐จ๐ซ๐๐๐ซ ๐๐ซ๐จ๐ฆ ๐๐ก๐๐ญ๐ฌ๐๐ฉ๐ฉ?
"Yes, you can. We accept orders on WhatsApp, or you can place an order from the website.
๐๐๐ง ๐ ๐ ๐๐ญ ๐ ๐ฌ๐ฉ๐๐๐ข๐๐ข๐ ๐ญ๐ข๐ฆ๐ ๐ฐ๐ก๐๐ง ๐ฆ๐ฒ ๐จ๐ซ๐๐๐ซ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐๐?
We have an outsourced courier company, we can only request the courier company to deliver the products at a requested time but cannot guarantee. For delivery time request, kindly contact our WhatsApp number