Refund policy


Cranford Perfumes – Return and Refund Policy

At Cranford Perfumes, we are dedicated to providing you with the highest quality luxury fragrances. Please review our policy regarding returns, exchanges, and refunds below.

Return Period

Customers may request a return or exchange within 14 days of receiving their order.

Return Conditions

To be eligible for a return, the product must be:

  • Completely unused, unopened, and packed in the exact same condition in which it was received.

  • Accompanied by all original packaging, seals, and labels remaining fully intact.

Opened or Used Perfumes

Due to the personal and luxury nature of our products, opened, sprayed, tested, or used perfumes are strictly not eligible for return or exchange.

Damaged, Defective, or Incorrect Items

We take utmost care in packaging, but if your product arrives damaged, defective, leaking, or if you received the wrong item:

  • Please notify us immediately.

  • You may be asked to provide your order number alongside clear photos or a video showing the issue.

  • Once reviewed and approved, instructions will be provided to send the product back for inspection.

Resolution: Refund or Exchange

Once the returned item is received, inspected, and verified at our facility, approved requests may be resolved through:

  • Refund issued back to the original payment method

  • Product exchange

  • Replacement with the correct item

Store Information & Contact for Support

For any questions, return requests, or exchanges regarding your Cranford Perfumes order, please reach out to our team:

  • Phone / WhatsApp: +971 54 525 4600

  • Store Branches: Al Manal Center & Sabkha, UAE