Return Conditions
Free returns are available
for normal purchased items within 3 days of receipt, provided the return conditions specified below are met.
Purchases must be returned from the original shipping country. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product Items returned must be in their unused original condition with all AALAM AL ZAAFRAN PERFUMERY L.L.C item tags attached, and any related sampling pieces and booklets included. Incomplete, damaged, or altered returns or anything we at AALAM AL ZAAFRAN PERFUMERY L.L.C reasonably believe has been used, will not be accepted and therefore sent back to the customer. Return charges are not applicable if you met the above conditions.
Receiving A Refund
No Refund for cash on delivery orders. Refunds will be accepted only for orders which paid through an online payment method. On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 15 working days. Working days are Saturday to Thursday excluding UAE public holidays. Please retain your Shipping Note until you have RECEIVED your refund.
Cancellations
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then you’re required to inform AALAM AL ZAAFRAN PERFUMERY L.L.C through email about your cancellation within 24 hours from the time of the order being placed.
Please note*, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping
Talk about your brand
If in any case we have sent you an incomplete order or products less than you have ordered, kindly call/whatsapp message on +971 54 525 4600 within 2 days of receiving the order. Any requests for claims after 2 days of receiving the products will be subject to approval only.