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Cranford Perfumes – Shipping Policy
Effective Date: August 20, 2026
At Cranford Perfumes, we are committed to delivering your favorite luxury fragrances quickly and safely across the UAE.
Order Processing
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Orders are processed within 24 hours after payment or order confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order has been dispatched from our warehouse, you will receive a shipping confirmation.
Shipping & Delivery Time
We work with trusted courier partners to ensure fast and reliable delivery.
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Estimated Delivery Time: 1–2 business days across Dubai, Abu Dhabi, and the rest of the UAE.
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Delivery times may vary slightly depending on your exact location or courier schedules.
Shipping Charges & Free Delivery
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Free UAE Shipping: Applies on orders above AED 100 (or AED 200 during specific seasonal promotions).
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Standard shipping fees for orders under the threshold will be calculated and clearly displayed in AED at checkout.
Order Cancellation
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Orders can be canceled before they leave our warehouse by contacting our customer service team.
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Once an order has been dispatched, it can no longer be canceled.
Payment & Delivery Information
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Cash on Delivery (COD): Card payments are not accepted at the door for COD orders. Please ensure exact cash is available for the courier upon delivery.
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Address Accuracy: Please provide a complete address and a reachable UAE mobile number to prevent delivery delays or failed attempts.
Damaged or Incorrect Items
If your order arrives damaged, defective, leaking, or if you received an incorrect item:
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Report the issue to our customer service team via WhatsApp or email on the day of delivery or within 48 hours.
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Please provide your order number alongside clear images of the damaged product and package invoice.
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Do not dispose of any damaged items or original packaging until our support team verifies your request.
Contact Us
For shipping updates, delivery requests, or order inquiries, contact us directly:
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Phone / WhatsApp: +971 54 525 4600
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Store Branches: Al Manal Center & Sabkha (near Grand Sina Hotel), Dubai, UAE
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Website: cranfordperfumes.com
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